Devotion has a high-quality service team and 18 regional service centers across the country. And there are service branches in each big city with experienced service staff. Among our after sales service team, 86% staff have college scholarship or above. Most of them have more than 5 years of experience. We are committed to provide best quality and timely after-sales services, at the same time, we adjust and maintain the boiler to its optimum working condition so as to save running cost and extend life span. Therefore, we have gained better evaluations from boiler users.
List of After-sales Service Contact Persons:
| Region |
Address |
Contact Person |
Telephone |
| Headquarters after-sale services£º |
Devotion Industral Park, Hongming Road, East District of GETDD. |
Li Wei |
020£82268086 |
| Northeast after-sales services center£º |
5-101, No 27 Building, Caimao Residential Area, Xinglongtai District, Panjing, Liaoning |
Huang Zhongping |
0427£7821383 |
| Beijing after-sales services center£º |
513, Anfu Building, No 1 Nanfang Huang, Fengtai District, Beijing |
Wang Yijun |
010£67655804 |
| Tianjing after-sales services center£º |
2nd Floor, North Tower of Huafugong Hotel Heping District, Tianjing |
Guo Haifeng |
022£27347564 |
| Shangdong after-sales services center£º |
201 Chengxin Bussiness Building, No 27 Minzisai Road, Jinan |
Ji Zhaoshan |
0531£88582016 |
| Henan after-sales services center£º |
83, No 10 Building, M3 Area, No 15 Beixia Street, Zhenzhou |
Huang Quanhui |
0371£66776142 |
| Gansu after-sales services center£º |
3-901 Runcheng Garden, Qingyan Road, Lanzhou |
Su Senwu |
0931£8428891 |
| Ningxia after-sales services center£º |
No 289 Beijing East Road, Yinchun City, Ningxia |
Zhang Longxiang |
0951£6730387 |
| Guangdong after-sales services center£º |
Devotion Industral Park, Hongming Road, East District of GETDD |
Ye Renbin |
020£82268086 |
| Xinjiang after-sales services center£º |
8016 Room, 8 Floor Shenzhen Building, No14 Youhaonan Road, Urumchi. |
Guan Jun |
0991£4837285 |
| Shanxi after-sales services center£º |
10602 Room, Ruisen Yunfeng, No 29 East Part of Nan Er huang, Xi¡¯an City, Shanxi |
Hou Junhui |
029£88135406 |
| Shanxi after-sales services center£º |
502 room, No 5 Building, Yongji Area, Jiefang Road, Taiyuan City, Shanxi |
Sun Wei |
0351£3036658 |
| Nanjing after-sales services center£º |
301 Room, No 10 ,7th Building, Shuixie Huating, Qinhuai District, Nanjing |
Dai Yuhua |
025£84466010 |
| Sichun after-sales services center£º |
207 INRA, 24# South Second Part, Yi Huan Road, Chendu |
Yu Manjiang |
028-68295800 |
| Subei after-sales services center£º |
302 Room, East Unit, 1# Residetial Building, Pengcheng Road, Xuzhou |
Yuan qiang |
0516-82580138 |
| Anhui after-sales services center£º |
5 Floor, Provincial People¡¯s Congress Services Center, No 435 Tunxi Road, Hefei |
He Xiao |
0551£3608977 |
| Shanghai after-sales services center£º |
3206 Room, Shenjin Building, No 297 Pudong Shangcheng Road, Shanghai |
Zhang Yong |
021£58780387 |
| Central China after-sales services center£º |
3 floor, No 4 Building, Hubin Residential Area, No 618 Luoyu Road, Wuhan |
Luo Shiwei |
027-87809241 |
Our Commitments
Our commitments are as follows:
Devotion offers its products and after-sales service in compliance with ISO9001. Our quality goal is offering our users with 100% qualified products and 100% qualified engineering projects; our service concept is customer satisfaction and life span service.
We abide principle of user first and make our commitments as follows:
1¡¢Service goal: 100% customer satisfaction.
2¡¢Service commitments: one year free maintenance, providing payable service after warranty period and life span maintenance; We shall arrive at your site within 2 hours in the city, 12 hours in the province and 24 hours outside the province.
3¡¢Within warranty period, we will offer a free training for boiler operators and maintenance persons. Our professional engineers will deliver the training regarding trouble shooting and boiler maintenance and organize them to visit boiler manufacturing processes. The qualified trainees will receive certificates issued by Devotion training Center.
4¡¢We will construct a complete archive for each boiler sold out. Visiting-back and timely recording operating status will be conducted by our local service people so as to offer follow-up service.
5¡¢We, if requested, will assign professional technicians to assist our customers free of charge for installation supervision and field technical support so that our products can meet the designed requirements.
6¡¢We, if any, will provide all technical information necessary for designing boiler room, or other technical data requested by the user.
7¡¢Any quality problem shall be solved timely free of charge during warranty period. A yearly maintenance shall be performed to check the potential malfunctions before warranty period, and the potential defected parts will be replaced free of charge. After quality warranty period, we will offer periodic inspection and maintenance for the system within its whole life time, and provide necessary components and parts at a favorable price rate. After quality warranty period, if the user want to purchase spare parts, we will also offer a door-to-door service just when the user simply makes a call to us.
8¡¢We have service centers in major cities across the country, where our services people are responsible for organizing and conducting local after-sales service work. We will arrive in the site to solve problems within the shortest time as soon as we receive the malfunction notice.
9¡¢Headquarter technical services center: 0086-20-82268688-298, fax:0086-20-82269137
For services complaints Tel: 0086-20-82268059
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